# 4pp420 Service mode AS2.7

**URL:** <https://community.br-automation.com/t/4pp420-service-mode-as2-7/2245>\
**Category:** Controls & Vision\
**Tags:** automation-runtime, plc\
**Created:** [February 16, 2024, 7:57pm UTC](https://community.br-automation.com/t/4pp420-service-mode-as2-7/2245 "2024-02-16T19:57:07Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![austin.carpenter](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/austin.carpenter/32/1196_2.png) [@austin.carpenter](https://community.br-automation.com/u/austin.carpenter)\
**Post date:** [February 16, 2024, 8:05pm UTC](https://community.br-automation.com/t/4pp420-service-mode-as2-7/2245/2 "2024-02-16T20:05:33Z")

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Hello Andy,

See the following post on the Community indicating methods to collect diagnostics. If the AR was from the AS 2.7 generation, then the SDM is not available. The easiest method is to use the CF card instructions in the post.

[Service Mode - What is it and how to collect diagnostics - Share Info & Ideas - B&R Community (br-automation.com)](https://community.br-automation.com/t/service-mode-what-is-it-and-how-to-collect-diagnostics/1613)

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