# Automation PC 910 Stuck in Standby Mode – Request for Repair Assistance

**URL:** <https://community.br-automation.com/t/automation-pc-910-stuck-in-standby-mode-request-for-repair-assistance/7349>\
**Category:** HMI & Visualization\
**Tags:** apc-ppc\
**Created:** [June 20, 2025, 6:16am UTC](https://community.br-automation.com/t/automation-pc-910-stuck-in-standby-mode-request-for-repair-assistance/7349 "2025-06-20T06:16:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![LSOng](https://avatars.discourse-cdn.com/v4/letter/l/FF8800/32.png) [@LSOng](https://community.br-automation.com/u/LSOng)\
**Post date:** [June 20, 2025, 6:16am UTC](https://community.br-automation.com/t/automation-pc-910-stuck-in-standby-mode-request-for-repair-assistance/7349/1 "2025-06-20T06:16:48Z")

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Hello,

I have a B&R Automation PC 910 that is currently stuck in **standby mode** and cannot proceed to boot up normally. I would like to send it in for repair and would appreciate guidance on the proper procedure.

Details:

- **Model:** Automation PC 910
- **Issue:** Stuck in standby mode
- **Location:** Malaysia

Please advise if there is a local authorized service center in Malaysia, or if I should send the unit directly to B&R for repair.

Thank you for your support.

Best regards,  
LS Ong

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**Author:** ![kovarj](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/kovarj/32/537_2.png) [@kovarj](https://community.br-automation.com/u/kovarj)\
**Post date:** [June 20, 2025, 9:34am UTC](https://community.br-automation.com/t/automation-pc-910-stuck-in-standby-mode-request-for-repair-assistance/7349/2 "2025-06-20T09:34:11Z")

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I think the easiest way is get in contact with B&R partner in your area. [https://www.br-automation.com/en/about-us/locations/malaysia/](https://www.br-automation.com/en/about-us/locations/malaysia/) they will tell you how to do it.

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<div class="post-metadata">

**Author:** ![LSOng](https://avatars.discourse-cdn.com/v4/letter/l/FF8800/32.png) [@LSOng](https://community.br-automation.com/u/LSOng)\
**Post date:** [June 20, 2025, 10:42am UTC](https://community.br-automation.com/t/automation-pc-910-stuck-in-standby-mode-request-for-repair-assistance/7349/3 "2025-06-20T10:42:33Z")

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Dear Jaroslav Kovar,

I’ve tried calling the listed contact numbers, but unfortunately, no one answered the calls. I’m starting to wonder if the service centers are still active or if there is an updated contact I should be reaching out to.

Could you kindly confirm whether the repair center in Malaysia is still operational, or direct me to the correct contact for arranging the repair of my B&R Automation PC 910 (currently stuck in standby mode)?

Your help is greatly appreciated.

Best regards,

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**Author:** ![kovarj](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/kovarj/32/537_2.png) [@kovarj](https://community.br-automation.com/u/kovarj)\
**Post date:** [June 20, 2025, 10:57am UTC](https://community.br-automation.com/t/automation-pc-910-stuck-in-standby-mode-request-for-repair-assistance/7349/4 "2025-06-20T10:57:01Z")

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I have one moderator @gohe from this area. Maybe he can help you, but I think you have to wait till Monday.

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<div class="post-metadata">

**Author:** ![LSOng](https://avatars.discourse-cdn.com/v4/letter/l/FF8800/32.png) [@LSOng](https://community.br-automation.com/u/LSOng)\
**Post date:** [June 23, 2025, 1:11am UTC](https://community.br-automation.com/t/automation-pc-910-stuck-in-standby-mode-request-for-repair-assistance/7349/6 "2025-06-23T01:11:17Z")

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Thanks for recommending @gohe. Appreciate your help — I’ll wait for his feedback.