Any news @Skjanu ? Sinner is playing, the match between Alcaraz and Zverev shocked me 5 hours and 27 minutes! I hope we need less time to get the systemDump.
Have you checked the powerlink cables (in particular the first one connected to the powerlink port on you CPU), as recommended by Austin?
Ciao
Valerio
Hi valerio are you online ? Sorry yesterday didnt respond you again but i exceeded the limit on this page to reply back again 
. We manage to exract the files from the system dump . You have an email address to foward the to you pls.
Please upload the SystemDump on your comment, so the colleagues can see that too:
yup we have a limit of 3 consecutive reply back, BUT you can edit your comment and merge them
Ciao
Valerio
I dont think cannoat uoload because i am new to this chat . And yes i tried to change the cable and tested also the old one with a cable tester but still the same
I sent you vaerio the email check if we download it good please
yup I saw that, but you didn’t attach the correct file,
the systemDump is like this (extension .tar.gz):
Ciao
Valerio
I send to my engineer on whatsapp but he didnt reply yet . But for sure he entered in the system dump because i was with him . The problem is to extract again the file we have to wait until Monday
Joseph,
please login on our website and download this training module:
TM920 - Diagnostics and Service
there are few very helpful sections:
6.2: Establish a connection to SDM
6.3: Saving Logger files
6.4: Generating and saving a system dump
6.5: Information in the hardware tree
Ciao
Valerio
I will try and monday will download it again
Thanks for now vaerio i will let you know
This is the ip address right the if2 we wrote
Thanks so much Joseph!
The machine is in RUN → very good 
IP Address of your machine is 192.168.250.10 and Subnet mask: 255.255.255.0.
With this information configure on your laptop an IP with the same 3 numbers 192.168.250.x where x is different than 10, and same Subnet mask: 255.255.255.0
Thanks
Ciao
Valerio
Ok Monday we will try it again to extract the good file needs to be sdm and will let you know
I’m sorry @Skjanu , but my server has blocked your attachment:
Could you try to upload SystemDump on your comment? Rename that to .zip if case you see some restriction on the extension file.
Ciao
Valerio
Moderator action: I have merged multiple consecutive posts. Please note that this is a forum, not a chat (which is likely the impression, since it was named that way somewhere above) - if you have multiple messages before someone else posted, you can easily edit your existing post and append the additional comment/information/etc… there.
Also, people can help even if they aren’t online /right now/, this is not a real time chat - you can always add your new post regardless of the other party being present.
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Hi @Skjanu unfortunately we are not doing the progress that I hoped and you already reported machine down 4 days ago.
Please call B&R Support in your area, I think is in Italy.
Even if we have SystemDump we don’t know the topology of your hw, so you need a call with someone from B&R that
can collect all information in faster way.
I hope I’ll be more helpful next time
Thanks
Ciao
Valerio
Ok thanks @valerio.manenti
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If you successfully upload the logger, we can take a look quickly at what is inside. Out of that, I agree with @valerio.manenti, for machine shutdown support after 4 days, the local office is a better option. They can offer you also some service offers if needed.