# Error when opening Automation Studio File

**URL:** <https://community.br-automation.com/t/error-when-opening-automation-studio-file/11780>\
**Category:** B&R Software & Runtime\
**Tags:** automation-studio\
**Created:** [July 1, 2026, 1:57pm UTC](https://community.br-automation.com/t/error-when-opening-automation-studio-file/11780 "2026-07-01T13:57:28Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![KSinada](https://avatars.discourse-cdn.com/v4/letter/k/FF8800/32.png) [@KSinada](https://community.br-automation.com/u/KSinada)\
**Post date:** [July 1, 2026, 1:57pm UTC](https://community.br-automation.com/t/error-when-opening-automation-studio-file/11780/1 "2026-07-01T13:57:28Z")

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I am getting the following error when trying to open Automation Studio file V4.9

Any quick fix suggestions?

 ![FileOpenIssue](https://europe1.discourse-cdn.com/brcommunity/original/2X/6/6d76271ae1ee718f5b38e5361b7a071c2eee3d75.jpeg)

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<div class="post-metadata">

**Author:** ![valerio.manenti](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/valerio.manenti/32/11712_2.png) [@valerio.manenti](https://community.br-automation.com/u/valerio.manenti)\
**Post date:** [July 1, 2026, 2:05pm UTC](https://community.br-automation.com/t/error-when-opening-automation-studio-file/11780/2 "2026-07-01T14:05:38Z")

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> [@KSinada](#):
>
> Any quick fix suggestions?

Yes, call our Support in Atlanta.

Phone: 770-807-8737  
email: [support.br@us.abb.com](mailto:support.br@us.abb.com)

 ![image](https://europe1.discourse-cdn.com/brcommunity/original/2X/d/de681bfb1d81be188b4268fe93de8b42ea96b8fd.png)

 ![image](https://europe1.discourse-cdn.com/brcommunity/original/2X/6/6e39189bad2620efeaee4860afb5866a375995b7.png)

 ![image](https://europe1.discourse-cdn.com/brcommunity/original/2X/3/3ef8b7b562ac1416a1b178a12f2ede00f661a570.png)

Ciao  
Valerio

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<div class="post-metadata">

**Author:** ![valerio.manenti](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/valerio.manenti/32/11712_2.png) [@valerio.manenti](https://community.br-automation.com/u/valerio.manenti)\
**Post date:** [July 1, 2026, 2:31pm UTC](https://community.br-automation.com/t/error-when-opening-automation-studio-file/11780/3 "2026-07-01T14:31:09Z")

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Thanks @KSinada ,  
I see your request in our Support inbox.

Ciao  
Valerio

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**Author:** ![rafael.laury](https://avatars.discourse-cdn.com/v4/letter/r/FF8800/32.png) [@rafael.laury](https://community.br-automation.com/u/rafael.laury)\
**Post date:** [July 27, 2026, 4:16pm UTC](https://community.br-automation.com/t/error-when-opening-automation-studio-file/11780/4 "2026-07-27T16:16:47Z")

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Hi @KSinada , were you able to resolve your issue after sending the request to Support? If so, it would be great if you could provide an update on what the resolution was.

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<div class="post-metadata">

**Author:** ![KSinada](https://avatars.discourse-cdn.com/v4/letter/k/FF8800/32.png) [@KSinada](https://community.br-automation.com/u/KSinada)\
**Post date:** [July 27, 2026, 5:35pm UTC](https://community.br-automation.com/t/error-when-opening-automation-studio-file/11780/5 "2026-07-27T17:35:12Z")

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I was told to delete temp/Diagnosis/Binaries folders of the project as a simple fix first, but that didn’t actually work for me. Second suggested fix was to re-install  
Automation studio which fixed my issue.

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<div class="post-metadata">

**Author:** ![rafael.laury](https://avatars.discourse-cdn.com/v4/letter/r/FF8800/32.png) [@rafael.laury](https://community.br-automation.com/u/rafael.laury)\
**Post date:** [July 27, 2026, 5:41pm UTC](https://community.br-automation.com/t/error-when-opening-automation-studio-file/11780/6 "2026-07-27T17:41:31Z")

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Hi @KSinada , thanks for the update. Please mark your comment as the Solution for this topic, thank you.