# MappCockpit gets stuck on the splash screen

**URL:** <https://community.br-automation.com/t/mappcockpit-gets-stuck-on-the-splash-screen/9334>\
**Category:** How-To & Wikis\
**Tags:** mapp-cockpit\
**Created:** [December 10, 2025, 4:13pm UTC](https://community.br-automation.com/t/mappcockpit-gets-stuck-on-the-splash-screen/9334 "2025-12-10T16:13:04Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![FIH-RSB](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/fih-rsb/32/410_2.png) [@FIH-RSB](https://community.br-automation.com/u/FIH-RSB)\
**Post date:** [December 10, 2025, 4:13pm UTC](https://community.br-automation.com/t/mappcockpit-gets-stuck-on-the-splash-screen/9334/1 "2025-12-10T16:13:04Z")

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## Problem

When attempting to access mappCockpit, only the splash screen is displayed. The mappCockpit interface itself is not opened.

 ![ms-teams_KOMnSBLlZF](https://europe1.discourse-cdn.com/brcommunity/original/2X/d/d7b199d2eef6c768500a5d7e17904f055b45d9e1.png)

No information or error is displayed on the splash screen itself, in the logger, or in the Chrome Development Tools.

## Solution

The problem in this situation is that the time on the control system does not match the time on the client computer running the browser.  
As soon as [the time on the control system is synchronized with the PC](https://help.br-automation.com/#/en/6/diagnostics_support/diagnosis/onlineinfo/online_services_info_date_time.html), mappCockpit opens correctly and everything is displayed.

## Versions

The problem was observed in all versions \< 6.5.0.

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**Author:** ![kovarj](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/kovarj/32/537_2.png) [@kovarj](https://community.br-automation.com/u/kovarj)\
**Post date:** [December 10, 2025, 4:43pm UTC](https://community.br-automation.com/t/mappcockpit-gets-stuck-on-the-splash-screen/9334/2 "2025-12-10T16:43:00Z")

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thanks for sharing 🙂

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**Author:** ![michael.bertsch](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/michael.bertsch/32/239_2.png) [@michael.bertsch](https://community.br-automation.com/u/michael.bertsch)\
**Post date:** [December 12, 2025, 1:09pm UTC](https://community.br-automation.com/t/mappcockpit-gets-stuck-on-the-splash-screen/9334/3 "2025-12-12T13:09:04Z")

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Hello,

Thanks for the Post.  
This behaviour started from mappView 5.24.2. so it is also present in AS4.x

The next change in behaviour was made in 6.5.0, from here it shall pop an error message in Browser.  
[Version Information 6.5.0](https://help.br-automation.com/#/en/6/visualization/mappview/common/versioninformation/6.5/otherchanges.html)

Here was an Post in Community how to adapt time and providing some background.  
[How to Set Time](https://community.br-automation.com/t/mapp-cockpit-mapp-view-correct-plc-time-essential-for-browser-operation/8026)

Greetings  
Michael