The DTM for '5ACPCI_XPNM_00' was not found

[Steffen_Herderich]

Hi Guys,

i don’t know what happend on my PC but suddenly i can’t use the 5ACPCI_XPNM.00-Profinet Master PCI Card.

When i try to insert it to the PCI slot of my APC the error message from the screenshot appears.

How can this problem be solved. I already reinstalled the Automation Studio but this didn’t help.

When i go to the Manage-3rd-party-devices-dialog and update the DTM catalog i get the following messages:

Thank you very much.

Steffen

[valerio.manenti]

Hi @Steffen_Herderich ,
Have you installed the latest DTM version 2.1.1.2?

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Same issue on my PC, AS 4.12.9.18 SP (OS: Windows 11) with admin right.

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I have an APC with 1PCI slot, I see my 5ACPCI_XPNM_00 module, but when I tried to connect that card to PCI slot:

I got the error below

I did a test with AS 3.0.81 and I was able to configure the module:

I got a warning that DTM was not installed and it asked me to create a new one, I said yes and I see in the configuration view that dtm file:

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When I tried to open that prj with AS 4.12 I got this error during conversion:

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I have reported the issue to our Support, I’ll update you once I have an update.

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on my PC at the moment I can configure your card only with AS 4.2.4.149 + 5ACPCI_XPNM_00 hw upgrade 1.2.0.2 + DTM 1.7.3.1

Ciao
Valerio

[Steffen_Herderich]

Yesterday I uninstalled and reinstalled the whole Automation Studio (6.5.2.12 SP) but that didn’t help.

Before that, I reinstalled the DTM 2.1.1.2 from the website B&R DTM | B&R Industrial Automation

I tried to open an old project with AS4.12 where also a Profinet card is in use.

AS4.12 shows the same behaviour as AS6 with my new project.

Something is wrong on my PC. On other machines I can open the projects without problems…

[oliver_D]

Hello,

please try this as it seems your DTM is damaged

1. deinstall DTM completly from the PC using the “apps” of Windows:
2. 
3. ensure nothing from Hilscher is still installed (check for “DTM” and “hilscher” in the apps)
4. delete the folder “SYCONNet” from C:\ProgramData
5. Delete the folder “Hilscher GmbH” from C:\Program Files (x86)
6. take a look at the Registry (“regedit”) if Hilscher got deleted within “Computer
   HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Hilscher GmbH”
   → “Device Library” and “DTMs” and “GenericSlaveDTM” should be gone
7. grant the user FULL Admin Rights
8. Reinstall latest DTM from our homepage
   → This time the registry should contain Device library and DTMs:
9. 
10. If above visible entries are NOT here the installation failed (please note that the amount of “kryptic”
    entries can vary but at least a few must be available)
11. Start AS and the errors should be gone (probably you have to delete the NetX card and reenter it
    again)

[Steffen_Herderich]

Thank you very much. Problem is solved

[oliver_D]

Great to hear that ! Thanks for the feedback

[valerio.manenti]

Thanks Oliver!
Now I can configure that card on my AS 4.12.9 too

[oliver_D]

Glad to hear that Valerio !

[Erkan_Birol]

Hello,

I have the same issue. Follow your points. And now I get this pop up

[valerio.manenti]

Hi @Erkan_Birol ,
I did a search with AI and I don’t think the message is related to Automation Studio:
“Insert the ‘CX Common Tools’ disk” is an error message that typically appears when installing or updating OMRON CX-One, a comprehensive software suite used for programming and configuring OMRON PLCs (Programmable Logic Controllers) and industrial automation components.

This message means the installer cannot locate necessary shared components (like CX-Integrator, CX-Designer, or CX-Protocol) that are part of the CX-One package.

What This Means & Why It Happens

• Missing Installation Media: The installer requires the original DVD-ROM or ISO file to be inserted/mounted to pull additional files.

• Interrupted Installation: The installation process was interrupted, or the installer files were moved after the installation started.

• Virtual Drive Issue: If installing from an ISO image, the virtual drive may have been unmounted by the system.

  How to Fix It

1. Insert/Mount the Media: If you are using a DVD, re-insert it. If you are installing from downloaded files, ensure the CX-One ISO image is still mounted as a virtual drive.

2. Point to the File Location: If the error provides a file path, browse to that location within the setup folder (usually labeled “Common” or “CX-Common”).

3. Copy Setup Files Locally: Copy the entire contents of the disk or ISO file to a local folder on your computer (e.g., C:\OmronSetup), and run the setup.exe from there.

4. Run as Administrator: Right-click the setup.exe file and select “Run as administrator” to ensure the installer has permission to access all files.

5. Clean Installation: If the error persists, you may need to use a cleaner tool (like CX-Remover) to remove the broken installation and start again.

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Is it possible that you have uninstalled a package related to OMRON?
I hope it helps
Ciao
Valerio