# Troubles using MpTensionController and MpTensionGroup

**URL:** <https://community.br-automation.com/t/troubles-using-mptensioncontroller-and-mptensiongroup/12977>\
**Category:** Mechatronics & Motion\
**Created:** [October 13, 2026, 7:58pm UTC](https://community.br-automation.com/t/troubles-using-mptensioncontroller-and-mptensiongroup/12977 "2026-10-13T19:58:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MCSILVA](https://avatars.discourse-cdn.com/v4/letter/m/FF8800/32.png) [@MCSILVA](https://community.br-automation.com/u/MCSILVA)\
**Post date:** [October 13, 2026, 7:58pm UTC](https://community.br-automation.com/t/troubles-using-mptensioncontroller-and-mptensiongroup/12977/1 "2026-10-13T19:58:10Z")

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Hey guys!

I need some help with Mapp web handling, more especifically using MpTensionController and MpTensionGroup.

My costumer’s machine is a modular printer with a unwinder, the transport and two rewinder at the end. So I configure everything just like the print below. It worked well in some way, but it can not find the tension set point and always get a timeout alarm.

Does anyone have ever had some issue like that or has more experience in web handling control in order to give me some clue about what could be happening?

 ![image](https://europe1.discourse-cdn.com/brcommunity/original/2X/6/6a5fa018a5958931269e0c26d7d6c2a353a5d916.png)

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**Author:** ![kovarj](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/kovarj/32/537_2.png) [@kovarj](https://community.br-automation.com/u/kovarj)\
**Post date:** [October 15, 2026, 6:05am UTC](https://community.br-automation.com/t/troubles-using-mptensioncontroller-and-mptensiongroup/12977/2 "2026-10-15T06:05:18Z")

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I disscused your question with support colleague (L2), but not found quick answer for you. So please get in touch with them 🙂

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**Author:** ![MCSILVA](https://avatars.discourse-cdn.com/v4/letter/m/FF8800/32.png) [@MCSILVA](https://community.br-automation.com/u/MCSILVA)\
**Post date:** [October 15, 2026, 12:08pm UTC](https://community.br-automation.com/t/troubles-using-mptensioncontroller-and-mptensiongroup/12977/3 "2026-10-15T12:08:10Z")

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Sure! Thank you for reply!

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**Author:** ![corne.geerts](https://avatars.discourse-cdn.com/v4/letter/c/FF8800/32.png) [@corne.geerts](https://community.br-automation.com/u/corne.geerts)\
**Post date:** [October 15, 2026, 2:32pm UTC](https://community.br-automation.com/t/troubles-using-mptensioncontroller-and-mptensiongroup/12977/4 "2026-10-15T14:32:51Z")

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Have you looked at S08 of 2019 GEC Global Expert Conference?