# Upgrade services does not work **URL:** \ **Category:** B&R Software & Runtime\ **Tags:** automation-studio\ **Created:** [May 1, 2024, 4:02pm UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039 "2024-05-01T16:02:16Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![alessandro.favari](https://avatars.discourse-cdn.com/v4/letter/a/FF8800/32.png) [@alessandro.favari](https://community.br-automation.com/u/alessandro.favari)\ **Post date:** [May 1, 2024, 4:02pm UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/1 "2024-05-01T16:02:16Z")
Hello comunity, When i try to install the upgrades, it comes out this window: ![image](https://europe1.discourse-cdn.com/brcommunity/original/2X/9/9b80678c273a32bcda1758d6c103eca69ee6ad3a.png) Also during the installation of Automation Studio it comes out a pop-up that says that the Upgrade service doesn’t manage to start(and I think that is linked with the previous problem). So basecally the problem is how can I start manually the “B&R Upgrades Service” to install the Upgrades? Information of the installation: -Automation studio version: 4.12 -System: Windows 11 (64 bit) Thank you ---
**Author:** ![marcel.voigt](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/marcel.voigt/32/97_2.png) [@marcel.voigt](https://community.br-automation.com/u/marcel.voigt)\ **Post date:** [May 1, 2024, 4:45pm UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/2 "2024-05-01T16:45:30Z")
Hello Alessandro, welcome to the B&R Community! Not sure why the service wouldn’t start automatically but you can check your Task Manager under Services. If the service for AS412 is not started try starting it manually. ![image](https://europe1.discourse-cdn.com/brcommunity/original/2X/2/251bbdd37cf67a5be15407bd90b0b7e949f63a8f.png) ---
**Author:** ![alessandro.favari](https://avatars.discourse-cdn.com/v4/letter/a/FF8800/32.png) [@alessandro.favari](https://community.br-automation.com/u/alessandro.favari)\ **Post date:** [May 2, 2024, 8:53am UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/3 "2024-05-02T08:53:17Z")
Thanks for the answer. But when i try to start the service manually, there is an authorization error (error 5): ![image](https://europe1.discourse-cdn.com/brcommunity/original/2X/b/bdad8fe89b8e3c2cdf303278c9286d5af9d148e6.jpeg) In the pop up there is written : “Impossible starting B&R Upgrade service for AS412 on local Computer. Error 5 Denied access” Basecally, it seems that is a problem of authorization, so how can I solve this? Thanks ---
**Author:** ![alexander.hefner](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/alexander.hefner/32/111_2.png) [@alexander.hefner](https://community.br-automation.com/u/alexander.hefner)\ **Post date:** [May 2, 2024, 9:01am UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/4 "2024-05-02T09:01:48Z")
Hi, it seems that your current active Windows user does not have the right to change service settings, the error message “error 5 access denied” is directly thrown by Windows. Does your Windows user have local admin rights? Best regards! ---
**Author:** ![alessandro.favari](https://avatars.discourse-cdn.com/v4/letter/a/FF8800/32.png) [@alessandro.favari](https://community.br-automation.com/u/alessandro.favari)\ **Post date:** [May 2, 2024, 9:31am UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/5 "2024-05-02T09:31:50Z")
Hello, I have managed to solve the problem, Thanks for the suggestion. Best regards ---
**Author:** ![brittany.langston](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/brittany.langston/32/74_2.png) [@brittany.langston](https://community.br-automation.com/u/brittany.langston)\ **Post date:** [May 2, 2024, 11:34am UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/6 "2024-05-02T11:34:08Z")
Would it be possible to share the solution you found? This may help someone else in the future! ---
**Author:** ![alessandro.favari](https://avatars.discourse-cdn.com/v4/letter/a/FF8800/32.png) [@alessandro.favari](https://community.br-automation.com/u/alessandro.favari)\ **Post date:** [May 6, 2024, 8:26am UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/7 "2024-05-06T08:26:29Z")
Basically, I went in the properties of the service (right click in B&R upgrade service of the previous photo). And here I enabled the comunication with the desktop (because I have the installation file in the desktop) ![image](https://europe1.discourse-cdn.com/brcommunity/original/2X/e/e418e8320912141f039685cc5d66242673f5f3e1.jpeg) And after these the US have started working ---
**Author:** ![nathanha](https://avatars.discourse-cdn.com/v4/letter/n/FF8800/32.png) [@nathanha](https://community.br-automation.com/u/nathanha)\ **Post date:** [February 7, 2025, 2:44pm UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/8 "2025-02-07T14:44:32Z")
Quick Info for others on how to open the Windows-Services: Win+R **\>\>** type “services.msc” **\>\>** Enter ---
**Author:** ![Szafa01](https://avatars.discourse-cdn.com/v4/letter/s/FF8800/32.png) [@Szafa01](https://community.br-automation.com/u/Szafa01)\ **Post date:** [March 18, 2025, 8:17am UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/9 "2025-03-18T08:17:36Z")
Is there a way to install the upgrade service for AS 4.9 ? I had to reinstall AS and now i cannot use the update option. ![image](https://europe1.discourse-cdn.com/brcommunity/original/2X/0/0afd7f849438d92cdef5e185062d637c7821d06e.png) ---
**Author:** ![marcusbnr](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/marcusbnr/32/256_2.png) [@marcusbnr](https://community.br-automation.com/u/marcusbnr)\ **Post date:** [March 18, 2025, 11:56am UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/10 "2025-03-18T11:56:31Z")
The upgrade service should be installed when AS is installed. If it’s not available in your Services list, then something didn’t install correctly and I recommend reinstalling Automation Studio. I’ve tried creating my own upgrade service before and the result was not pretty 😅 ---
**Author:** ![Darren\_Curry](https://avatars.discourse-cdn.com/v4/letter/d/FF8800/32.png) [@Darren\_Curry](https://community.br-automation.com/u/Darren_Curry)\ **Post date:** [March 26, 2025, 3:46pm UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/11 "2025-03-26T15:46:48Z")
Here is an alternative method using PowerShell. - Open PowerShell with Admin rights. - Input the following to get a list of B&R Upgrade Services `Get-Service | Where-Object {$_.Name -like "*BrUpgrSrv*"}` - Then run the following command to start the one that best fits your version of Automation Studio. The following example is for Automation Studio 4.12. `NET START BrUpgrSrvAS412` ![image](https://europe1.discourse-cdn.com/brcommunity/original/2X/d/d2c351439f50126edc98b2ed512d5a6d93ce9687.png) ---
**Author:** ![Jason\_McCrary](https://avatars.discourse-cdn.com/v4/letter/j/FF8800/32.png) [@Jason\_McCrary](https://community.br-automation.com/u/Jason_McCrary)\ **Post date:** [March 27, 2025, 8:57pm UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/12 "2025-03-27T20:57:26Z")
Thank you for sharing. I had the same problem when after installing AS 4.11 on Win 11. Also had to enable .net 3.5 feature. ---
**Author:** ![LMSP](https://dub1.discourse-cdn.com/brcommunity/user_avatar/community.br-automation.com/lmsp/32/86_2.png) [@LMSP](https://community.br-automation.com/u/LMSP)\ **Post date:** [June 26, 2025, 10:33am UTC](https://community.br-automation.com/t/upgrade-services-does-not-work/3039/13 "2025-06-26T10:33:19Z")
This solved my problem for me as well. Pretty useful !