Jumping in here — this pretty much lines up with my experience from a user perspective.
Q: Which documentation resources do you use most often?
A: Mostly offline documentation (habit + speed). I’ll also use manuals and product pages depending on what I’m doing.
Q: How easy (or difficult) is it to find what you need?
A: If I already know what I’m looking for and roughly where it is, it’s fine. But if I’m starting from scratch, it can be pretty tough. Honestly one of the harder ecosystems I’ve worked with when you’re in “search mode”.
Q: How would you rate the usability of our Downloads section?
A: AR upgrades and Technology Packages are a pain to find. Fully agree with @stranskyv on that — it’s cumbersome.
Q: Any features or improvements you’d love to see?
A:
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For hardware, especially when you don’t know the product family well, selection guides would help a lot. Something like a comparison table to quickly see differences between products of the same family, like this example from Schneider Electric:
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The practical examples / how-tos you already have are great — I’d definitely like to see more of those over time.
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Also small thing, but having key info like dimensions directly visible on the product page (instead of having to open/download a PDF, STP, CAD, etc.) would make things quicker.
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Q: What works really well that we should definitely keep doing?**
A: Coherent presentation of information and structure of the help. Once you find what you’re looking for, it’s usually accurate and complete. That’s important to keep building on, especially with AI tools coming in — they rely on good documentation as a source, not as a substitute for it.
Q: Bonus question: If you could wave a magic wand and change ONE thing about our documentation, what would it be?
A: Something like being able to group or “pin” documentation per project/machine in one place would be really convenient.
If I had to sum it up: solid quality and coverage, but not always easy to find things when you’re not already familiar with the ecosystem.