There is a lot of documentation available, which is great.
However, when it comes to searching on the B&R website and finding what I need, the experience can be challenging.
1. Downloadable manuals and the AS Online Help sometimes contain redundant information — and I need to rely on both being available in the same version. At the same time, there are valuable documents on the B&R website, such as the EMC manual or the Redundancy manual, which are not included in the AS Help.
2. The website search and download area require prior knowledge of how the B&R product portfolio is named and structured, which makes the search less intuitive .
3. AI‑driven search using Microsoft Copilot already provides good results and removes the need to know exactly where to look (AS Help, downloads, community, etc. ).
What I would love to see is a universal B&R search that integrates all current information sources — website, community, AS Online Help, and downloads. I want to get an AI digest with a list of links for deep diving. Probably the search agent helps me to refine my results by asking me typical questions a 1st level support would ask me.
This unified search should provide clear context about software versions and make related content easier to explore. For example, if an AS Help article is referenced in a community discussion, why not show those discussions directly on the help page or allow users to leave comments or likes?
Of course, I could expand this wish list much further, but let’s stay realistic. I am looking forward to seeing how our documentation evolves — every initiative that improves the experience is highly appreciated.