Hello to all and sundry! I’m new here… Could you tell me, please, where I can find support ticket #400259262?
Hello Vlad,
you need a B&R account.
I think you can get this from your B&R sales partner or support office.
After login to Customer Support Portal you can search for your ticket number.
https://www.br-automation.com/en/service/support-portal/
Sincerly Simon 
3 Likes
Hello, Simon!
You have been very helpful, thank you!
I already have a B&R account, but when I try to search for the ticket I need I get a message about the need to assign a role of Customer Support Portal
The portal recommends that I contact my company administrator.
This is the point that I don’t understand at all: should the regional representative of B&R assign the role?
Simon, if you have a spare minute, please take a look at the attached photo.
Hi,
the B&R website login is like a “basic” account to get some more data like several downloads, extended material information, and so on.
your company (should) have a own administrator that can grant access to some more portals of the B&R website like material return portal, support portal.
The reason why this is managed by a company admin is because B&R does not know your role and rights in your company, and therefore can’t decide which data you’re allowed to see from your companys perspective.
If it’s unclear who’s your company admin (or even if one is existing), you can contact your B&R sales representative for checking that.
Hope this helps a bit, best regards!
3 Likes
Hello, Alexander!
Thank you, you were very helpful and explained everything clearly!
I will contact the regional B&R representative.
1 Like