AS6.5 crash after VC4 component is opened

Ask Questions
1

Issue: AS6.5 crash after VC4 component is opened

History: The project was migrated from AS4.x to AS6.5. VC4 component opening in my laptop, but when customer opens it in his laptop the AS6 crashes.

Things tried:

  1. AS restart
  2. Laptop restart
  3. Able to open visu in AS4.12 with some other backup

DiagnosticsReport_260629_172313_5897.zip (20.8 KB)

Attachments:

  1. AS diag report

Need help to know what could be reason of this event and how to resolve it

2

Hi,

please see the forum guidelines: Guidelines - B&R Community

image
image857×180 20.5 KB

thanks.