Getting error ID : -106732818 on logger. It says NCSYS version on the drive not compatible with NC software version. Also getting StatusID: -1067278080 on watch window. PLCopenState is :mcAXIS_ERRORSTOP. With these errors can’t run the motor. Any idea how I could clear these errors.

I changed the Automation run time version from K4.93 to A4.92. Drive version from 2.3.2.0 to 2.3.1.1 Motor version from 2.2.0.1 to 2.2.0.2 For CPU timing I followed the setting from the help menu as seen below. [image] The node for the drive was set to 1 and DNA to OFF on the drive. [IMG_2025…

Hi, McAcpSys and McAcpDrv versions were not defined. I corrected it. Still I am getting the error and hardware doesn’t’ show up. How do I get the compatible version for the drive. [image]

Hello, could you please share here System dump , option “Parameters + Data-files”. I need more diagnostics information to help you.

Please find the Systems Dump. (Attachment BuR_SDM_Sysdump_2007-01-01_00-05-01.tar.gz is missing)

I am no able to open/send the system dump file. See below. Details: BuR_SDM_Sysdump_2007-01-01_00-05-01.tar.gz: Sorry, the file you are trying to upload is not authorized (authorized extensions: jpg, jpeg, png, gif, heic, heif, webp, avif, zip, pdf, bmp, docx, xlsx, pptx).

I guess this is an IT restriction. In this case share the logger saved from AS . Share a screenshot of the Physical View as well. [image]

Hello, I just read your last replies again and realized that the *.tar.gz files are restricted by our Community. You can zip the System dump file (*.tar.gz) and try to upload it again. The error -1067352818 means incompatibility. You are using 8EI8X8HWS10.XXXX-1 , which is supported from version 5.…

I am using Mapp motion 5.20.2. [image]

It wont allow me to upload these many files. Any specific file you are looking from these. [image]

These files are the important ones for investigating this: “nwcmdtrace” “motion” “arlogsys”

Getting error ID : -106732818 on logger

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Joslet_Sebastian (Joslet Sebastian) March 12, 2025, 12:43pm 8

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Getting error ID : -106732818 on logger

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