Issue with 5PC810 Model - Loss of Power and Ethernet Driver

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1

Dear B&R Support Team,

I have a PC model 5PC810 that has lost power. I replaced it with a similar unit, and when powered on, the LED lights on the PC illuminate normally, the screen powers up, but it displays the error: “The connection between the PLC and touch screen has malfunctioned.”

Subsequently, I replaced it with another PC of the same model, and it worked fine.

Could it be that the first PC lost its Ethernet driver? I connected the RJ45 network cable from the PC to a laptop, and the Ethernet icon was displayed on the laptop. Both PCs are brand new and have never been used.

If the Ethernet driver is lost, is there a way to reinstall it?

Thank you.

Best regards,

Felix

2

Can Anybody Help Me?

3

Hello,
5PC810 is the system unit of the APC810. Which automation panel is used and via which interface it is connected? There is a chapter Connection examples in the help where everything is well described (touch screen functionality included), for example for the AP900 via SDL.