Normally a blue screen like this would indicate a software error. However, in that case, the screen would say something like “Boot mode: Service”. I find it really strange that the only information available is “Machine B&R PC” as I’ve never seen that before, but maybe I’m just not familiar enough with this device.
You said you developed the home screen. Does this mean you also have the associated Automation Studio project? If so, I’d recommend checking to see the status of the controller and if there are any errors in the Logger. Is this a VC4 visualization?
It was a working project in the machine when the red light occurred. I do have the Automation Studio project; however, we are transferring the project via a CF card. Since the PLC is not able to go online, I cannot check the Logger for errors.
Did the old APC910 have a small orange USB dongle connected to one of the USB ports? If so, try moving that over to the new APC910 if you have not already. This is the Technology Guard dongle which contains the software licenses for your system.
Can you confirm that this new APC910 has the CPU 5PC900.TS77-08, and that it matches exactly to the CPU you have configured in your Automation Studio project?
You mentioned the Power LED is solid green. What are the statuses of the other LEDs?
Can you confirm this is a pure AR project (not ARwin or Windows + Hypervisor)?
Is this blue screen the only thing you see after you reboot? Or is there anything else before it? It would be helpful to see a video of a reboot if there is other text that shows up before the blue screen.
Thanks for confirming. Please ensure that the BIOS setting Advances-> OEM features → Realtime environment is set to Enabled. You can access the BIOS by pressing F2 immediately after a reboot.
If I’m not mistaken, on the video is visible error message “Error loading file, error number 0x13”. I think since it is a running machine, you should get in touch with support of your local office. Please update us with your findings.
The issue was caused by a mismatch between the APC910 serial number configured in the software and the actual hardware serial number. After reconfiguring the system with the correct serial number, the issue was resolved, and the system is now functioning properly.
Thanks for the update. You are right that the automation runtime checks during initialization that the configured hardware must match the used hardware. A mismatch can be figured out using Automation Studio or the logger (e.g., accessible using the System Diagnostic Manager). Happy that your issue is resolved.
