Hello,
Check the Automation Studio 6 Upgrade Dialog has no Internet Access.
I tried by seeing the above result. I still have the same issue.
Hi Sachin, does something show up when you select “Already Installed”? And is this screen the same for all categories (e.g. Technology Packages, Hardware Modules, etc.)?
I would recommend trying to restart the B&R AS Upgrade Service from the Services application if you have not already.
If that does not work, I would also recommend upgrading your AS to the latest service pack (6.5.2), available for download here: V6.5 AS Upgrade (6.5.2.12_SP) | B&R Industrial Automation
Any update about release date for 6.5.3? We should have some improvements regarding tools upgrades in that version too.
Thanks
Ciao
Valerio
Hi Valerio, I have checked and the release date for AS Service Pack 6.5.3 has been set to May 15, 2026, so it should be available tomorrow.
Hi Sachin, I wanted to let you know what I have replicated your error today on the latest AS service pack (AS 6.5.2 SP). I have tried restarting the Service and also restarting Automation Studio as an Administrator, both to no avail. I will create a CASE and send it to L2 as this appears to be different from other issues we know about with Tools > Upgrades. I will update once we have found a resolution.
As a workaround, the “Local” tab still works, so I would recommend downloading any necessary updates from the downloads section of the B&R website and install them locally until the issue with the Online upgrades is resolved.
Yes, Currently I am using the Local tab as a workaround.
Also I already updated to 6.5.2 nothing changes in upgrade tab, Still Issue appears. I have already tried the above mentioned Details in the Chat. Issue is not resolving.
But let me tell you when I have run this Software via Run as administrator, I see a small pause of like 3 sec in upgrade section(like it is refereshing) and then it move to No upgrades available in the category.
Also, The 6.5.3 version is also not released yet.
Hi Sachin, thanks for the update on your troubleshooting. I actually tried it again today and have so far not been able to replicate the issue. Now I am wondering if it was a temporary issue with the B&R upgrade servers. Can you please try to access Tools > Upgrades today to see if you are still experiencing problems?
As far as the AS 6.5.3 Service Pack, I have received confirmation that it has been completed and uploaded, and that it should be visible on the B&R website by tomorrow.
I don’t know what happened but today it worked.
The Upgrade menu is working fine for me, you may now check it would be because of the B&R Server(Maybe).
Thanks
Hi Sachin, thank you for confirming that it works for you as well. I did confirm internally that there were issues with the Upgrades server last week Thursday and Friday, so I believe that was the root cause of this issue.
