Question about AS updates

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1

I have AS 4.11 installed. My question is about two updates:

  1. the B&R Website Update wants to update Automation Help 4.11.5.49 English and
  2. Automation Studio SP 4.11.4.55

Please see the screenshot:

AS Automated Update Dialog 2024-05-06 094951
AS Automated Update Dialog 2024-05-06 0949511646×719 44.5 KB

I downloaded both updates and placed the updates in a local folder and tried the local update.

  1. now Automation Help 4.11.5.49 English can’t be updated, the error is: “A newer version of this upgrade has already been installed”.
  2. Automation Studio SP 4.11.4.55 can be installed but a newer Version Automation Studio SP 4.11.6.26 is already installed.

Please see the screenshot.

AS Local Update Dialog 2024-05-06 095037
AS Local Update Dialog 2024-05-06 0950371445×558 19.6 KB

My questions:

  1. why will the B&R Website updater update an already installed “Automation Help 4.11.5.49 English” but the local updater knows that this update is already installed?
  2. Why will the B&R Website updater install an older Automation Studio SP 4.11.4.55 when the newer Automation Studio SP 4.11.6.26 is already installed?

BTW, I don’t care about the German help system, I uninstalled the German Help but the B&R Website updater always wants to update the German Help system.

Regards Walter

2

Hi, try to delete files in your C:\Temp\Local and and C:\BrAutomation\AS411\Upgrades\Upgradeindex.xml. If this does not help, then you will need to contact local support.

3 Likes
3

Jaroslav,

removing this files solved the issue. Thank you.

Walter

3 Likes