Hello B&R Community,
Currently there is an issue with the Technology Guarding server which is affecting the activation of Technology Guard licenses. This affects both online and offline licensing of Automation Studio. B&R is aware of the issue, and are working with Wibu to resolve the error with the highest priority. Unfortunately, we don’t have a timeline for resolution, and there are no known workarounds at this time. We apologize for the inconvenience.
Error response during licensing: Activation was not successful - reason: Couldn’t create CmAct update file HIP error 9009: hipapi: CM9009, Firm Security Box Access failed, Firm Security Box Entry 00:5000248 (0x00000001, Add Firm Item) (ID: ERROR_0050),
Information about fix
A fix is in place since 2024-08-02 approx. 07:00 Austrian time.
-Austin