Upgrade service

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1

hello community
I have a problem when trying to download upgrades from automation studio, the following message appears:
No connection to the internet is currently avaliable. Make sure that the Upgrade Service has adequate access rights.

Thank you

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2

Hello Carlos,

What version of Automation Studio are you using?
Due to a recent tightening of security standards on our servers, AS versions below 4.6 aren’t able to download upgrades directly any longer.
This security notice details the change.
The best workaround is to download them manually from the website and install them using the Local tab in the Tools > Upgrades menu.

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3

Hi Andrew
I’m using 4.2.7.54
I tried installing manually but next updates did not uptade
AS2.6_HW_X20AT6402
AS3.0_HW_X20AO4622
AS3.0_HW_X20BC0083

4

Hello Carlos,

The Upgrades that didn’t work aren’t compatible, you have AS 4.2.7, and the upgrade are for As2.6 and AS3.0, you need the upgrade for AS4.XX in order for it to work

To download the your desired upgrade for AS 4.XXX find it here:
X20AT6402
X20AO4622
X20BC0083

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