6PPT30.101G-20B HMI hardware configuration getting reset after power off and on

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1

Hi,

We set all HMI hardware parameters

  1. IP adress
  2. Server address & port

but what happening is once power off and power on then everything getting reset whats the problem.
any CMOS battery need to replace or anything.

What is the permanent solution for this ?

2

Hello,
have you pressed “Save changes & exit” (see help) after making changes?

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3

Yes did

Save & exit.

4

The T30 does not have a battery. The settings are saved as a file.
Perhaps you can supply some screen shots of the different pages?

5

What version of PPT image is installed?

6

PPT 30 OS installed through AS

7

Configuration pages needed or HMI screens need.?

8

Sorry, I wasn’t precise enough. Let me try again: What version of the PPT image is installed on your hardware? Is it up to date?

10

PPT 30 OS 1.1.6 version

11
  • PPT 30 OS 1.1.6 version does not exist. there was 1.1.3 and next one was 1.2.0
  • latest image is 1.7.0.0, so please update PPT image. If this does not help, send T30 to repair department.
12

Hi @kovarj

I observed issue for 2 days it repeats when project does not transfer properly or not fully then hardware configurations are erased automatically.

One time We did force initial installation on last week this issue not repeated till.

if it repeats then i will updates latest OS in HMI.

Thank you.

13

I do not think that this can have any influence on this issue. If you are sure or you can reproduce it, please get in contact with B&R support. I marked this answer as a solution, but feel free to update us if you find something interesting :slight_smile:

14

ok sure, it is in under observation & i will update you.
Thank you

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