A question about an error related to the runtime

Hello communities

I’m using AS6, and I’m trying to test X20CP0410, X20CP0411, and X20CP0484.
I downloaded AS6_AR_6.4.2_X20CP04xx and performed the upgrade.
After that, I pressed the reset button on the PLC, set the IP address, and downloaded the project.

However, as you can see in the image, I’m getting a message saying that the runtime could not be updated.
What could be causing this issue?

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It seems the issue was caused by the PLC hardware itself failing. I couldn’t find a way to repair the broken unit, but using a new device will solve the problem easily.

Hi Hansol,

Thanks for providing the solution to your problem! Since you know one particular PLC is having this problem, you may be able to reach out to your local B&R support team and see if they can solve this problem, or help you repair the PLC.

I can’t mark the original post as the solution, so I’m copying the solution here and marking this post instead:

It seems the issue was caused by the PLC hardware itself failing. I couldn’t find a way to repair the broken unit, but using a new device will solve the problem easily.