AS Help Issue

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1

Hi Everyone,

I have a problem with the AS help.

I don’t know why but when i try to search a selected object with F1 button

helper
helper1919×1029 34.3 KB

, the helper don’t show me his specs but it show me the message that you can see in the screenshot.

Any suggestions?

Best Regards

2

Hello,

The Automation Studio will not open a correct help for all Situations you can Press F1.

For example if i mark G04 in an CNC-Programm

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image1068×348 31 KB

I get the Help of the CNC-Editor but not the Help of G04-Statement
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image1642×930 59.1 KB

My suggesstion would be to write your search Keywords to the Search in Help, in my Example this will lead to much better results than the F1-Key.

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image1916×584 58.3 KB

Summary: For some Situations F1 works good for some it works not good (only opening Help window, which is at least were you can then search on your own).

  • If you descripe us your Position were you Pressed F1 and what was marked, we can check if we will get the same result. In addition we may help you with the correct info from the Help, as soon we know what you are searching for.

Greetings
Michael

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3

Here the exaple, in this case I selected the cpu station.

plc
plc1916×1021 209 KB

so, if i press F1 help don’t show me the specs of the object.

helper
helper1919×1029 34.3 KB
ù

I tryied to uninstall and reinstall AS Help but I’ve the same issue again.

Suggestions?

In other case I would follow your suggestion and i type key-words on the search bar.

Thank you for your answer.

4

In this case it should work. So page in AS help with documentation of CPU should be opened. Do you have older version of AS installed? Does it work with older one?

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5

I made a fresh upgrade (reinstall) from AS4.12.5 to AS4.12.6

In both Versions it worked for me in this use Case (F1 on selected PLC in System Designer). Here is the upcoming Page GUID: e1ed6868-a63f-4b2f-a8ad-a21234346e6d

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image1532×870 57.9 KB

It looks realy as an issue on your System.
I would still suggest to use manual Search.

If you need a fix i think you should involve local B&R Support. There will be a deeper analysis of you system needed i think. The start of the analysis is to get more Data of behaviour, as Jaroslav suggested.

Greetings
Michael

2 Likes
6

Hi Michael,

I Fix it! I opened AS like Administrator and the issue disapper!

Thank You for your support.

At next time! :handshake:

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7

The issue is present in older version too.

But i fix it! I opened it like Administrator

Thank you for your time!

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8

Thanks for sharing the solution with us. :slight_smile: I think i have to make a posted on my wall with “PC specific → Ask User-Rights” i think we will get such topics more often in days where not everyone will get admin rights as in past days.

Can you mark your post as a solution, so the Topic gets marked as solved.

2 Likes