Automation Studio Target for Simulink License Error

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1

Hi there,

I am trying to activate Automation Studio Target for Simulink with a 90-day evaluation license key (waiting to receive the professional license on a dungle), but I am getting the following error message: “The underlying connection was closed: An unexpected error occurred on a send”.

See image below:
image

I am currently using Matlab R2023a.

Has anyone come across such error? And found a way to solve it?

Kind regards,
Jérémie

2

Hi Jeremie,

This error could be related to this topic: Insecure Communication Channel - Announcements - B&R Community (br-automation.com)

Which Automation Studio version and Technology guarding versions are you using? If you are using versions here mentioned this could be the problem:

3

Hi Xabier,

Thank you for your quick answer.

The version of Technology Guarding was indeed < 1.4.0, but even after updating it to 1.5.1.3 the problem persists. I am currently using AS 4.12.

I have tried to restart my computer after updating Technology Guarding, but no luck there.

Do you have any idea what else it could be?

Kind regards,
Jeremie

4

Hi again Jeremie,

Can you try to do the procedure from Technology Guarding instead from Automation Studio? Open it from your Windows application list and follow the procedure:

1- Select the dongle
2- Insert license key (format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)
3- Click on “Activate license online”

image
image1046×407 28.8 KB

Hope this works :slight_smile:

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5

Hi Xabier,

Thank you very much for the help.
That procedure worked for me and I am now able to Automation Studio for Simulink Target.

Thanks again,
Jeremie

1 Like