License Key

[donato.smw (Donato Isabella)]

Hello
I have a question about the free evaluation license. I used it once, and now 90 days have passed, I applied for a new license, but it does not work.
When I use License Key I face this error
(Unable to connect to the remote server)

[alexander.hefner]

Hi,

it doesn’t sounds like the error message I expect if a known Cyber Security topic is the reason, nevertheless I would recommend to check out this post:

Insecure Communication Channel

[CyberSecurity] We’ve had a few questions come up in the community regarding the latest cyber security advisory, so we wanted to consolidate the information and increase the visibility of the topic for all users. Full Details Here is a link to the advisory which includes all of the details. Summary It was found that the Automation Studio Upgrade Service and B&R Technology Guarding mechanism use insufficient encryption for communicating to the upgrade server and the licensing server. To mitiga…

Could you please post a screenshot of the error message? Is there any more information inside, like error numbers or so?

[brittany.langston]

Topic will be marked as solved due to inactivity. Please provide an update if there are any open questions

[masome.parandvar2022 (Masome Parandvar)]

Hello, I am also facing this error. How can I fix it?

[andrew.kelley]

Hello,

The most likely cause of this is that something in your network/PC configuration is blocking access to the licensing server.
I would recommend one of two paths forward.

1. Try licensing on a different network (e.g. at home instead of in the office).
2. Perform an offline licensing working with your local support. Instructions for this can be found here: Offline licensing