B&R Upgrades SSL/TLS failed

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1

Hello Community,

Im not able to perform any upgrade installation anymore. It fails every time with the same message:

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Im using AS 6.5.2.12 SP.

I have tried already to restart the service with elevated log on (Local system).

BR and thanks Kenan

2

Hello,

This is a known issue with the Upgrade Service. Today we got a new Service Pack SP3.
Can you please install this upgrade and test again. I think there should be a fix in it.

V6.5 AS Upgrade (6.5.3.11_SP) | B&R Industrial Automation

Another section is here…
How-to guide - Tools => Upgrades Troubleshooting - Share Info & Ideas / How-To & Wikis - B&R Community

You can also Consult your IT if they have blocked some access.

Greetings
Michael

3

Just tested it, same issue:

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image1170×1101 105 KB

According to our companies IT all domains that the upgrade service is trying to reach are unlocked.

Maybe there is more, could you provide a list of domains or something similar?

Do you have anything else i could try?

4

Hi Kenan, I was seeing some issues with the B&R Upgrades service after installing AS 6.5.3, but after restarting Automation Studio, it now appears to be working fine.

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Can you please try closing AS and reopening it with right-click > Run as Administrator? Additionally, can you please try restarting your PC and try it again?

5

Hello,

As far as i know this is the URL the Upgrade Service is connecting to.
wbxapi.br-automation.com
You might check if IT has added it to thair whitelist.

A normal responce to this URL in Browser is HTTP Error 403. If you get anything else there is an issue.

Greetings
Michael

6

Sadly it doesnt work for me…

Ill have to double check with our IT.

Thanks guys.

7

I just installed AS6.5.3.11 this morning and I’ve got the same issue as @Kenan_Dautovic.

I restated the PC and started AS as admin. Nothing helped.

When trying to connect to wbxapi.br-automation.com I get HTTP Error 403 in my browser. So that should also not be the problem.

If you find something else or have some more suggestions please let me know

8

Hi all, I have confirmed internally that this issue is actively being troubleshooted by L2 Support / R&D. I will follow up as soon as I have received more information, hopefully including a resolution.

9

Hi all, following up here, I have received some more information on this issue. In AS 6.5.3, certain measures were implemented to satisfy a CRA policy which have mistakenly caused the online verification of AS to be blocked during SSL-inspection when installing an Upgrade. This will be fixed in a new version of AS 6.5.3 that will replace the currently available one on the website.