Upgrade services does not work

Hello comunity,
When i try to install the upgrades, it comes out this window:

Also during the installation of Automation Studio it comes out a pop-up that says that the Upgrade service doesn’t manage to start(and I think that is linked with the previous problem).

So basecally the problem is how can I start manually the “B&R Upgrades Service” to install the Upgrades?

Information of the installation:
-Automation studio version: 4.12
-System: Windows 11 (64 bit)

Thank you

Hello Alessandro, welcome to the B&R Community!

Not sure why the service wouldn’t start automatically but you can check your Task Manager under Services. If the service for AS412 is not started try starting it manually.

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Thanks for the answer.
But when i try to start the service manually, there is an authorization error (error 5):

In the pop up there is written : “Impossible starting B&R Upgrade service for AS412 on local Computer. Error 5 Denied access”

Basecally, it seems that is a problem of authorization, so how can I solve this?

Thanks

Hi,

it seems that your current active Windows user does not have the right to change service settings, the error message “error 5 access denied” is directly thrown by Windows.
Does your Windows user have local admin rights?

Best regards!

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Hello,
I have managed to solve the problem, Thanks for the suggestion.

Best regards

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Would it be possible to share the solution you found? This may help someone else in the future!

Basically, I went in the properties of the service (right click in B&R upgrade service of the previous photo). And here I enabled the comunication with the desktop (because I have the installation file in the desktop)


And after these the US have started working

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