Upgrade services does not work

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1

Hello comunity,
When i try to install the upgrades, it comes out this window:

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Also during the installation of Automation Studio it comes out a pop-up that says that the Upgrade service doesn’t manage to start(and I think that is linked with the previous problem).

So basecally the problem is how can I start manually the “B&R Upgrades Service” to install the Upgrades?

Information of the installation:
-Automation studio version: 4.12
-System: Windows 11 (64 bit)

Thank you

2

Hello Alessandro, welcome to the B&R Community!

Not sure why the service wouldn’t start automatically but you can check your Task Manager under Services. If the service for AS412 is not started try starting it manually.

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3

Thanks for the answer.
But when i try to start the service manually, there is an authorization error (error 5):

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In the pop up there is written : “Impossible starting B&R Upgrade service for AS412 on local Computer. Error 5 Denied access”

Basecally, it seems that is a problem of authorization, so how can I solve this?

Thanks

4

Hi,

it seems that your current active Windows user does not have the right to change service settings, the error message “error 5 access denied” is directly thrown by Windows.
Does your Windows user have local admin rights?

Best regards!

1 Like
5

Hello,
I have managed to solve the problem, Thanks for the suggestion.

Best regards

1 Like
6

Would it be possible to share the solution you found? This may help someone else in the future!

1 Like
7

Basically, I went in the properties of the service (right click in B&R upgrade service of the previous photo). And here I enabled the comunication with the desktop (because I have the installation file in the desktop)

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And after these the US have started working

4 Likes
8

Quick Info for others on how to open the Windows-Services:
Win+R >> type “services.msc” >> Enter

9

Is there a way to install the upgrade service for AS 4.9 ? I had to reinstall AS and now i cannot use the update option.
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10

The upgrade service should be installed when AS is installed. If it’s not available in your Services list, then something didn’t install correctly and I recommend reinstalling Automation Studio.

I’ve tried creating my own upgrade service before and the result was not pretty :sweat_smile:

1 Like
11

Here is an alternative method using PowerShell.

  • Open PowerShell with Admin rights.
  • Input the following to get a list of B&R Upgrade Services
    Get-Service | Where-Object {$_.Name -like "*BrUpgrSrv*"}
  • Then run the following command to start the one that best fits your version of Automation Studio. The following example is for Automation Studio 4.12.
    NET START BrUpgrSrvAS412

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12

Thank you for sharing. I had the same problem when after installing AS 4.11 on Win 11. Also had to enable .net 3.5 feature.