Hi there I wan to install the AS Version 4.12. Before this installation there was AS 4.3 installed that the customer uninstalled and removed completely. Now i cannot install AS4.12 there is always an error that uninstalling DTM library 1.0400.170310.19599 is not possible. [image] [image] Any …

Ah :sweat_smile: Hum I cannot help you more at the moment, maybe ask to your local B&R office or maybe someone here as an option.

Hi Florent I tried but [image] it doesn’t work…

Hello @Patrick_Schmitter , I am facing a very similar issue right now. You opened this topic a while ago but do you maybe still remember if and how you were able to solve this problem? Thank you! Best Regards Alexander

From AI: Error 1603 during DTM library uninstallation is a fatal MSI error often caused by locked files, corrupted registry entries, or insufficient permissions. Resolve this by closing all related applications, running the uninstaller as an administrator, or using the Microsoft Install/Uninstall T…

Hi Alexander I remember it to be a permission issue. On this issue i found some solution strategies but i don’t remember witch one solved the problem. You need to make sure that your user has permission on the folder C:\ProgramData\SYCONnet. Sorry i missed updating the community entry when findi…

Hello all, in our Case we were able to resolve the issue with the Revo Uninstaller Tool as suggested by @valerio.manenti It found some entry in the Windows registry and deleted it which deinstalled the Library and got a fresh installation to work. Thank you all for the help! Regards Alexander

DTM Library can not be uninstalled

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florent.boissadier (Florent Boissadier) February 19, 2025, 1:10pm 2

Hi Patrick,

There is the uninstaller in the folder of DTM library:
C:\ProgramData\BR\DTM there is a exe Uninstall B+R DTM.exe.
This should uninstall the DTM library

Regards,
Florent

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DTM Library can not be uninstalled

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