Problem Creating Installation USB with Runtime 6.7.2 on APC System for Hypervisor

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1

I am having some issues creating an installation USB stick for B&R Debian Linux 12.

I was able to install and run the Hypervisor with Runtime 6.0.2 without any problems. Everything works as expected. However, when I create an installation USB stick using Runtime 6.7.2, the installation process completes successfully and reaches 100%. After the restart, the Hypervisor fails to start correctly and displays the following error messages:

Real-Time Hypervisor
Copyright 2006 - 2025 congatec GmbH
Version R5.13.00.33028

Init CPU
Init heap
Init registry
Read configuration
Init memory
start          - end            (size          ) type
0 0x000000000000 - 0x000000007FFF (0x000000008000) memory
1 0x000000008000 - 0x000000011FFF (0x00000000A000) memory
2 0x000000012000 - 0x000000057FFF (0x000000046000) memory
3 0x000000058000 - 0x000000058FFF (0x000000001000) BIOS_reserved
4 0x000000059000 - 0x00000005EFFF (0x000000006000) memory
5 0x00000005F000 - 0x00000005FFFF (0x000000001000) memory
6 0x000000060000 - 0x00000009EFFF (0x00000003F000) memory
7 0x00000009F000 - 0x00000009FFFF (0x000000001000) BIOS_reserved
8 0x000000100000 - 0x000000EA3FFF (0x000000DA4000) memory
9 0x000000EA4000 - 0x000000FFFFFF (0x00000015C000) memory
10 0x000001000000 - 0x00000566AFFF (0x00000466B000) memory
11 0x00000566B000 - 0x00007B342FFF (0x000075CD8000) memory
12 0x00007B343000 - 0x00007D66FFFF (0x00000232D000) memory
13 0x00007D670000 - 0x00007D6AFFFF (0x000000040000) memory
14 0x00007D6B0000 - 0x000084639FFF (0x000006F8A000) memory
15 0x00008463A000 - 0x00008465BFFF (0x000000022000) memory
16 0x00008465C000 - 0x0000855ECFFF (0x000000F91000) memory
17 0x0000855ED000 - 0x0000855EDFFF (0x000000001000) NVS
18 0x0000855EE000 - 0x000085607FFF (0x00000001A000) BIOS_reserved
19 0x000085608000 - 0x00008565FFFF (0x000000058000) memory
20 0x000085660000 - 0x000085667FFF (0x000000008000) memory
21 0x000085668000 - 0x000085668FFF (0x000000001000) memory
22 0x000085669000 - 0x000087C04FFF (0x00000259C000) memory
23 0x000087C05000 - 0x00008BFDFFFF (0x0000043DB000) memory
24 0x00008BFE0000 - 0x00008C323FFF (0x000000344000) memory
25 0x00008C324000 - 0x00008C5DFFFF (0x0000002BC000) memory
26 0x00008C5E0000 - 0x00008C63BFFF (0x00000005C000) BIOS_reserved
27 0x00008C63C000 - 0x00008C66FFFF (0x000000034000) ACPI
28 0x00008C670000 - 0x00008CF5FFFF (0x0000008F0000) NVS
29 0x00008CF60000 - 0x00008D38AFFF (0x00000042B000) BIOS_reserved
30 0x00008D38B000 - 0x00008D3FEFFF (0x000000074000) BIOS_reserved
31 0x00008D3FF000 - 0x00008D3FFFFF (0x000000001000) memory
32 0x000100000000 - 0x00016FFFFFFF (0x000070000000) memory
Available RAM total:      4037 MB
Available RAM below 4 GB: 2245 MB
Check license
company: B&R Industrial Automation GmbH
project: 16-16088
Init system
Required hardware feature not detected:
\* Supervisor mode access prevention
\* Supervisor mode execution prevention
Please contact your technical support representative
ERR: 0022 | 457FD904 | 000000008D38B000 | 000000008D3FF000 | 000001030A1B
0000000000074000 | 0000000000000001
ERR: 0022 | 457FD904 | 00000000E0000000 | 00000000F0000000 | 000001030A1B
0000000010000000 | 0000000000000001
ERR: 0022 | 457FD904 | 00000000FE000000 | 00000000FE011000 | 000001030A1B
0000000000011000 | 0000000000000001
ERR: 0022 | 457FD904 | 00000000FEC00000 | 00000000FEC01000 | 000001030A1B
0000000000001000 | 0000000000000001
ERR: 0022 | 457FD904 | 00000000FEE00000 | 00000000FEE01000 | 000001030A1B
0000000000001000 | 0000000000000001
ERR: 0022 | 457FD904 | 00000000FF000000 | 0000000100000000 | 000001030A1B
0000000001000000 | 0000000000000001
ERR: 0106 | 65085F6E | 0000000000000000 | 0000000000000000 | 000001042A42
0000000000000000 | 0000000000000000
ERR: 0075 | 5F0456E8 | 0000000000000000 | 0000000000000000 | 0000010741F8
0000000000000000 | 0000000001042A42

My question is:

Could this issue be related to the APC910 license, or is it caused by a hardware limitation of the APC itself?

I am currently trying to familiarize myself with this system before we receive an APC4100. Since the new hardware is not yet available, I am using an older APC platform for learning and testing purposes.

I would be very grateful for any advice, suggestions, or explanations regarding these error messages and the hardware requirements of Runtime 6.7.2.

Thank you very much for your support.

Best regards,
Marcin

2

in attachments there are also log files from linux and from USB drive

log_hypervisior-5da384.zip (21.3 KB)

3

This it the list of hw discontinued with AR6.4:

  • 5APC3100.KBU0-000
  • 5PPC3100.KBU0-000
  • 5MPC3100.K038-000
  • 5PC900.TS17-02
  • 5PC901.TS17-03
4

in the log I can see:

Tue Aug 25 11:39:48 UTC 2026 info : OEM string 1: 5PC900.TS17-02
Tue Aug 25 11:39:48 UTC 2026 info : OEM string 2: 5PC910.SX02-00
Tue Aug 25 11:39:48 UTC 2026 info : OEM string 3: 5AC901.BX02-00
Tue Aug 25 11:39:48 UTC 2026 info : OEM string 4:

→ so not supported hw.

5

Hello Jaroslav,

Thank you for your quick reply and valuable help. I truly appreciate your support. You are always very helpful.

Best regards, and have a great day!

Marcin

6

you are welcome, have a nice weekend.