Hi my dear BRCommunity 
Happy to introduce new training recently released by my colleagues from Automation Academy.
New Training: Service & Diagnostics
The Service & Diagnostics training enables technicians to resolve machine faults in a structured and efficient manner. The focus goes beyond simply fixing errors and emphasizes a solid understanding of the overall system, including component interactions, communication, and system behavior.
https://www.br-automation.com/en/academy/training-catalog/diagnostics-service/
Methodical Approach to Service Cases
Technicians are trained to handle typical service cases using a clear and methodical approach. The workflow starts with situation analysis and continues with structured diagnostics, root cause identification, targeted corrective actions, and a safe system restart.
Instead of relying on experience or trial and error, technicians develop a systematic way of working. The training builds an understanding of how systems are designed, how components interact, and how fault patterns can be logically interpreted.
This approach allows problems to be identified and narrowed down much faster, and root causes to be determined more precisely—for example, in cases where an apparent hardware fault is actually caused by communication issues or external influences.
Practical Use of B&R Diagnostic Tools
A central part of the training is the practical use of B&R diagnostic tools. Technicians learn how to read system states in a targeted manner, interpret diagnostic data correctly, and correlate information from different sources.
Key topics include:
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Reading and interpreting system states
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Analyzing alarms and device information
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Correlating multiple data sources for root cause analysis
The focus is on building a coherent understanding of system behavior based on available diagnostic information.
Service Technician Checklist
One key component of the training is the integrated Service Technician Checklist. This checklist provides structured guidance throughout the entire troubleshooting process and links relevant knowledge and resources directly to each service phase.
Learning Content and Objectives
The Service & Diagnostics training addresses the following learning objectives:
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Structured and reproducible troubleshooting workflows
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Efficient use of diagnostic tools for system analysis
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Faster and more precise root cause identification
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Improved understanding of system behavior and dependencies
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Reduced downtime through systematic diagnostics
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Increased confidence in handling service tasks
Further Information and Online Learning Platform
Additional information and training content are available via the B&R digital learning platform. The platform provides access to a broad range of online courses and learning resources that support technicians in building and expanding their service and diagnostic skills across different topics.
Get more information on our website: Training catalog | B&R Industrial Automation
I would appreciate it if you could include your service colleagues in this training and share their feedback with us
Do you have any idea how B&R and its Automation Academy could help you with your internal upskilling, not only in the service field? Let us know; @hubert.brunner would for sure be happy to hear about it.
Other Links:
- Company licences: RELEASE 2026 : Online Course Company Licenses
Jaroslav 