Hello, i’m new here. I have power panel 4PP065.0571-X74F connected to Phoenix contact switch. I connected my laptop to switch. In automation studio version 4 “online - settings” i knew ip adress. Changed ip adress in my laptop.(not same with panel but in same subnet). From site i downloaded “hardware config for this panel” and installed it from “tools-upgrade-local”.
When i try to create new project- identify from online hardware. I have problem “no hardware information found” Please help, cant get online for three days.
Hi,
if you ping the IP address, do you get a sucessful ping response?
If no, please first again check the IP settings of the notebook and the cableing / LEDs of the ethernet ports (at least one LED, the LINK LED, should be on).
You could also check out the following post.to check if anything is communicating on the network:
If yes, maybe the port settings of the PLC differ from default. To check what ports are open, you could use a port scanner like Zenmap to scan the IP address, maybe this helps for further investigation.
A list of the PLCs default ports can be found here.
Best regards!
Hi Alexander! Thank you for reply. Yes i succsesfully ping my panel. and i can see it in ONLINE-Settings and in New project - identify hardware configuration online. But when i click “Identify Hardware”. This happens like on photo
what happens, if you just using model number identify exact type of PP35, you create empty project manually with this hw? like that you can check if proper hw configuration is already installed in AS. Since you know IP address, you can manually create connection using As- tools-online connection and then use the functionality to check hw online.
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I’m also not sure if ANSL is the right connection protocol, maybe you need to use INA instead.
HI, can you tell me how to change protocol?
Hi,
the protocol can be choosen by some parameters when creating a new online connection settings in Automation Studio.
Unfortunately I’m not able to make an example screenshot, because I’m not near my Automation Studio PC before monday.
But could you please check if SDM is active in your PLC? If active, you can open SDM in browser by entering the URL, /sdm, for example http://192.168.5.100/sdm
If SDM is available, please navigate to System → General, and tell us the Version at “Software Versions - Automation Runtime”.
This version helps us to get at least an idea, if ANSL or INA or both online protocols should be available.
Additionaly, in SDM under Hardware, you can check the hardware tree of the PLC (configured hardware versus found hardware at boot).
Best regards!
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Thank you. I’m not at site where panel is instaled until monday. I gather information to try it on monday. I will tell you results ASAP.
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Hi,
okay, thanks for the screenshot - in AR version V4.08, the ANSL online protocol was already available (was introduced somewhen in version 3.xx, don’t remember exactly).
But now I’m a bit confused about the IP adresses:
-
in SDM, the target info says it’s 192.168.5.200
-
in the picture and the online setting used for uploading hw information, the IP address used is 192.168.5.100
Maybe it’s only some difference between the project’s origin configuration and the settings of the PLC (because IP addresses can be changed also by user software), but at the moment I’m unsure what’s the right address:
- what it the IP address of the panel that you can ping, is it .100 or .200? what is the IP address you opened SDM with?
- Are all of the screenshots from the same device?
Best regards!
Hi,
okay thanks.
I’m sorry, but I can’t see any reason why it’s not working if the right hardware upgrade is installed (you already wrote that you did) - everything looks good from what I can see in the screenshots.
I can only ropose to do one more test:
- in Automation Studio, open “Online → Settings”
- check if “browse for targets” find the PLC (with AR M4.10, this should work if it’s not deactivated inside the PLC by project settings)
- if the PLC is found, right-click on it an choose “add to connections” (by default, the new connection get’s the PLCs name, in my example it’s “5PC910.SX02-00”)
- Again try “File → project → new project”, and use the new generated online connection
- … anything changes?
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I did it many times, but on the your last screen where is the picture(yellow plc), in my case its no hardware identified. Can it be that is online connection blocked by settings of plc? And another question, in documents of this object name of the panel is 4PP065.0571-X74F, but in AS online setting and in sdm it’s 4PP065.0571-K59. Can it be different panel?
Hi,
yes, the 4PP065.0571-K59 is a different system then 4PP065.0571-X74F.
The 2nd one is a “standard version”, while the 1st one is a “customer specific version”, because the order code ends with a “-Kxxx”.
Devices having this -K in the trailer of the order code are versions developed for a specific customer - and only the customer who it was developed for has access to the suitable hardware upgrade!)
So if you only have one of the versions installed via hardware upgrade, but using a different one, maybe that’s the problem? I’'m not sure to be honest, but it could be.
The -X74F variant upgrade can be downloaded on our website, but the -K59 upgrade can only be accessed by the “owner customer” of this panel version.
Best regards!
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Thank you, that’s mean i can’t connect to panel. If there is another way to connect?
Hi,
a connection to the panel in general should be possible (by setting up a “dummy project” with a different PLC an enabling the right connection settings).
But you can’t transfer for example a project / code, if the PLC doesn’t match.
So, a online connection would only make it possible to read the logger of the PLC, or to check what tasks and libraries are installed, but no transfer, no source level debugging, and so on.
Best regards!